---
title: "AI chatbot for e-commerce: Régis answers your customers 24/7"
description: "Delivery times, shipping, returns, WooCommerce order tracking: Régis answers your customers 24/7 and lightens your customer service. Live demo."
url: https://regis.chat/en/e-commerce
language: en
---

E-commerce

# Régis answers your customers 24/7 and reduces the load on your customer service.

Régis handles your customers' frequent requests, supports their purchases and keeps a smooth experience at every step of the journey — without ever stepping out of your brand's tone.
Live demo bot: ask it your questions.

- Automatic answers to frequent questions (delivery times, terms, shipping methods, contact…).
- Redirects customers to the right channels for specific requests.
- Information on delivery times and shipping
- Product and service questions

[Try it on your website](https://app.regis.chat)

## The challenges

### The same questions, every day

Delivery times, shipping costs, returns, parcel tracking: your team keeps answering the same requests, often after hours of waiting.

### Baskets abandoned for lack of an answer

A doubt about a size, a compatibility or a delay, and the customer leaves. In the evening and at weekends, nobody answers.

## What Régis brings

- Immediate answers drawn from your pages: shipping, returns, payment, warranties
- Order tracking and product catalogue connected to WooCommerce
- Referral to the right channel when the request is out of scope
- Lead capture and reporting of unanswered questions

## Features involved

- [Self-generated knowledgeRégis reads your website and turns it into its knowledge base, which you enrich by hand.Learn more](https://regis.chat/en/features/knowledge-base)
- [SkillsLead capture, order tracking, appointments, CRM, billing, API: Régis acts, not only answers.Learn more](https://regis.chat/en/features/skills)
- [5-minute integrationA script, a WordPress plugin or a QR code: Régis is live on your website, CRM or application.Learn more](https://regis.chat/en/features/integration)
- [Insights and trackingSessions, messages, leads, unanswered questions, skills used and insight reports by email.Learn more](https://regis.chat/en/features/statistics)

## Frequently asked questions

### Can Régis find an order?

Yes, with the WooCommerce skill: the customer gives the order number or email and Régis returns the status.

### How does Régis know my products?

By crawling your website and, with the e-commerce skill, by querying the WooCommerce catalogue live.

### What does Régis do when it does not know?

It says so, offers a contact or a useful link, and the question is reported to you to complete the base.

## The other worlds

- [AgenciesFirst requests handled, offers presented, leads qualified before being passed to your team.Learn more](https://regis.chat/en/agencies)
- [Local authoritiesOpening hours, procedures, services: citizens find the information themselves, your staff save time.Learn more](https://regis.chat/en/local-authorities)
- [SupportAutomated first level, referral to resources, qualified tickets for your technical teams.Learn more](https://regis.chat/en/support)
- [Non-profitsMemberships, activities, donations, events: a continuous presence for your community.Learn more](https://regis.chat/en/non-profits)