---
title: "AI chatbot for local authorities: inform citizens 24/7"
description: "Opening hours, procedures, forms, events: Régis answers citizens at any time, in their language, and relieves the front desk. Hosted in Europe."
url: https://regis.chat/en/local-authorities
language: en
---

Local authorities

# Régis informs citizens and makes life easier for your staff.

Régis centralises practical information and instantly answers everyday questions, smoothing the relationship between citizens and municipal services.
Live demo bot: ask it your questions.

- Opening hours, facilities and administrative procedures
- Referral to the right services or forms
- Information on local events and services
- Answers in each citizen's language
- Continuous availability, with no extra load

[Try it on your website](https://app.regis.chat)

## The challenges

### A front desk swamped by simple questions

Recycling centre hours, documents for an ID card, canteen registration: the same questions tie up the front desk and the switchboard.

### Scattered information

The website, the news, the forms: citizens do not know where to look and end up calling.

## What Régis brings

- Immediate answers drawn from the authority's website, at any time
- Referral to the right department, form or page
- Answers in the citizen's language
- Hosting in Europe and published GDPR register

## Features involved

- [Self-generated knowledgeRégis reads your website and turns it into its knowledge base, which you enrich by hand.Learn more](https://regis.chat/en/features/knowledge-base)
- [Expert BaseIndexed web pages and documents, semantic search: precise, contextual answers.Learn more](https://regis.chat/en/features/expert-base)
- [GDPR and securityData hosted in Europe, encrypted exchanges, no transfer to third parties, published register.Learn more](https://regis.chat/en/features/gdpr-security)
- [Insights and trackingSessions, messages, leads, unanswered questions, skills used and insight reports by email.Learn more](https://regis.chat/en/features/statistics)

## Frequently asked questions

### Can Régis answer about complex procedures?

It explains the procedures described on your website and refers to the form or the competent department. For individual cases, it gives the right contact.

### Is citizens' data protected?

Yes: hosting in the European Union, encrypted exchanges, no transfer to third parties, limited retention. The processing register is public.

### How do we put Régis on the town hall website?

With the WordPress plugin or a script tag, in a few minutes, with no development.

## The other worlds

- [E-commerce24/7 answers to your customers' questions, order tracking and a lighter customer service load.Learn more](https://regis.chat/en/e-commerce)
- [AgenciesFirst requests handled, offers presented, leads qualified before being passed to your team.Learn more](https://regis.chat/en/agencies)
- [SupportAutomated first level, referral to resources, qualified tickets for your technical teams.Learn more](https://regis.chat/en/support)
- [Non-profitsMemberships, activities, donations, events: a continuous presence for your community.Learn more](https://regis.chat/en/non-profits)