---
title: "AI chatbot for support: automated first level 24/7"
description: "Régis solves recurring requests from your documentation, refers to guides and qualifies complex tickets (Zendesk, HubSpot, Salesforce)."
url: https://regis.chat/en/support
language: en
---

Support

# Régis handles simple requests and prepares complex cases.

Connected to your knowledge base, Régis solves recurring problems, collects useful information and saves your technical teams time.
Live demo bot: ask it your questions.

- First-level questions
- Referral to the right resources
- Creation and qualification of complex tickets
- Access to documentation and guides
- Support available around the clock

[Try it on your website](https://app.regis.chat)

## The challenges

### Repetitive tickets

Forgotten password, basic setting, question already covered in the documentation: your technical teams spend part of their day on them.

### Poorly qualified complex cases

When the ticket arrives without context, the customer has to be chased before anything can move.

## What Régis brings

- Expert Base: your complete documentation indexed, answers with the source
- Referral to useful guides and documents
- Ticket creation in Zendesk, HubSpot or Salesforce with the information collected
- Reporting of unanswered questions to enrich the documentation

## Features involved

- [Expert BaseIndexed web pages and documents, semantic search: precise, contextual answers.Learn more](https://regis.chat/en/features/expert-base)
- [SkillsLead capture, order tracking, appointments, CRM, billing, API: Régis acts, not only answers.Learn more](https://regis.chat/en/features/skills)
- [Insights and trackingSessions, messages, leads, unanswered questions, skills used and insight reports by email.Learn more](https://regis.chat/en/features/statistics)
- [5-minute integrationA script, a WordPress plugin or a QR code: Régis is live on your website, CRM or application.Learn more](https://regis.chat/en/features/integration)

## Frequently asked questions

### Can Régis create a ticket?

Yes, with the CRM skill: it collects the necessary information in the conversation and then creates the ticket in your tool.

### How do I give it my documentation?

By crawling your website, through documentation links, and with the Expert Base by uploading documents (PDF, guides).

### What happens to an unanswered question?

It is reported to you: you complete the base and Régis will know the answer next time.

## The other worlds

- [E-commerce24/7 answers to your customers' questions, order tracking and a lighter customer service load.Learn more](https://regis.chat/en/e-commerce)
- [AgenciesFirst requests handled, offers presented, leads qualified before being passed to your team.Learn more](https://regis.chat/en/agencies)
- [Local authoritiesOpening hours, procedures, services: citizens find the information themselves, your staff save time.Learn more](https://regis.chat/en/local-authorities)
- [Non-profitsMemberships, activities, donations, events: a continuous presence for your community.Learn more](https://regis.chat/en/non-profits)