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Régis handles simple requests and prepares complex cases.
Connected to your knowledge base, Régis solves recurring problems, collects useful information and saves your technical teams time.
Live demo bot: ask it your questions.
- First-level questions
- Referral to the right resources
- Creation and qualification of complex tickets
- Access to documentation and guides
- Support available around the clock
The challenges
Repetitive tickets
Forgotten password, basic setting, question already covered in the documentation: your technical teams spend part of their day on them.
Poorly qualified complex cases
When the ticket arrives without context, the customer has to be chased before anything can move.
What Régis brings
- Expert Base: your complete documentation indexed, answers with the source
- Referral to useful guides and documents
- Ticket creation in Zendesk, HubSpot or Salesforce with the information collected
- Reporting of unanswered questions to enrich the documentation
Features involved
Expert Base
Indexed web pages and documents, semantic search: precise, contextual answers.
Learn moreSkills
Lead capture, order tracking, appointments, CRM, billing, API: Régis acts, not only answers.
Learn moreInsights and tracking
Sessions, messages, leads, unanswered questions, skills used and insight reports by email.
Learn more5-minute integration
A script, a WordPress plugin or a QR code: Régis is live on your website, CRM or application.
Learn more
Frequently asked questions
Can Régis create a ticket?
Yes, with the CRM skill: it collects the necessary information in the conversation and then creates the ticket in your tool.
How do I give it my documentation?
By crawling your website, through documentation links, and with the Expert Base by uploading documents (PDF, guides).
What happens to an unanswered question?
It is reported to you: you complete the base and Régis will know the answer next time.
The other worlds
E-commerce
24/7 answers to your customers' questions, order tracking and a lighter customer service load.
Learn moreAgencies
First requests handled, offers presented, leads qualified before being passed to your team.
Learn moreLocal authorities
Opening hours, procedures, services: citizens find the information themselves, your staff save time.
Learn moreNon-profits
Memberships, activities, donations, events: a continuous presence for your community.
Learn more