E-commerce
Régis answers your customers 24/7 and reduces the load on your customer service.
Régis handles your customers' frequent requests, supports their purchases and keeps a smooth experience at every step of the journey — without ever stepping out of your brand's tone.
Live demo bot: ask it your questions.
- Automatic answers to frequent questions (delivery times, terms, shipping methods, contact…).
- Redirects customers to the right channels for specific requests.
- Information on delivery times and shipping
- Product and service questions
The challenges
The same questions, every day
Delivery times, shipping costs, returns, parcel tracking: your team keeps answering the same requests, often after hours of waiting.
Baskets abandoned for lack of an answer
A doubt about a size, a compatibility or a delay, and the customer leaves. In the evening and at weekends, nobody answers.
What Régis brings
- Immediate answers drawn from your pages: shipping, returns, payment, warranties
- Order tracking and product catalogue connected to WooCommerce
- Referral to the right channel when the request is out of scope
- Lead capture and reporting of unanswered questions
Features involved
Self-generated knowledge
Régis reads your website and turns it into its knowledge base, which you enrich by hand.
Learn moreSkills
Lead capture, order tracking, appointments, CRM, billing, API: Régis acts, not only answers.
Learn more5-minute integration
A script, a WordPress plugin or a QR code: Régis is live on your website, CRM or application.
Learn moreInsights and tracking
Sessions, messages, leads, unanswered questions, skills used and insight reports by email.
Learn more
Frequently asked questions
Can Régis find an order?
Yes, with the WooCommerce skill: the customer gives the order number or email and Régis returns the status.
How does Régis know my products?
By crawling your website and, with the e-commerce skill, by querying the WooCommerce catalogue live.
What does Régis do when it does not know?
It says so, offers a contact or a useful link, and the question is reported to you to complete the base.
The other worlds
Agencies
First requests handled, offers presented, leads qualified before being passed to your team.
Learn moreLocal authorities
Opening hours, procedures, services: citizens find the information themselves, your staff save time.
Learn moreSupport
Automated first level, referral to resources, qualified tickets for your technical teams.
Learn moreNon-profits
Memberships, activities, donations, events: a continuous presence for your community.
Learn more